The Basic Principles Of Telus customer service
The Basic Principles Of Telus customer service
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These agents working towards Telus benefits, instead of holding the previous faithful customers they make them go away to look for other provider
Back in the day, you experienced a preference of businesses. Now We've megacorps that swallow each individual choice selection up and you also're left with 3 possibilities spanning a whole place, all of which collude with eachother to extort It is customers.
00 additional per month. Though my agreement claims promo cost is for 2 many years my Monthly bill suggests it's 1 12 months. After spending an afternoon today attempting to get assistance, once the third human being I spoke they said they will take a look at it and call me again. I did not get a contact again with solutions. This is totally unacceptable. I regret signing up with Telus and will inform Absolutely everyone I am aware to hardly ever enroll with them. Out of curiosity I termed Shaw and quickly had the decision answered and the person I spoke with was apparent and articulate. Feeling trapped in the contract and with the mercy of a large procedure that has no enable for its customers.
How do I realize that human being. I think I am going right into a new billing cycle and I have already been operating in circles for weeks
I'm sure it is rather frustrating for the reason that I am in the exact same condition, while it truly is with regard to the TV signal which has been missing.
I'm writing to precise my deep dissatisfaction Using the customer service I acquired although attempting to clarify the small print of my new agreement and special discounts. My the latest working experience has remaining me feeling disappointed, undervalued, and worried about your staff's overall good quality of support.
Certainly not the encounter we want our customers to have. Be happy to deliver us a private information and we can easily go over our solutions to acquire this fixed for yourself.
• Once i named to explain, Eunice with the BCX Wireless Vehicle crew instructed me the discounts had been used. Nevertheless, she copied and pasted Abdul’s notes, which did not clarify the low cost details.
so i known as the customer server (Jane) to resolve The problem right after conveying the problem and what it's take place, The agent just side together with her lover and she lied concerning the credits and special discounts they removed from my account being a loyal customer with Telus and she or he mentioned the credits expired and Telus customer service not out there, she Imagine i'm stupid, In the event the price cut has expired i need to begin to see the expiration date on my bill like i see on household service Invoice.
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The several hours they've are usually not working well with my function and caring for an aged family member busy program. I also chatted Nonetheless they advised me I really need to get in touch with in.
The Television signal is shed given that Friday, September 27th and the technician who confirmed up yesterday, September thirtieth couldn't correct the issue right after transforming the TV cable box and cable. I was informed that the world wide web Modem should be altered also, but he didn't have it.
The TELUS team acknowledges that our perform spans several Territories and Treaty parts and we're grateful for the traditional Information Keepers and Elders that are with us now, those who have long gone ahead of us as well as youth that inspire us.
This is a huge squander of your time and only creates an exceptionally pissed off customer just before they get to talk to the CSR and now the CSR has to cope with an currently pressured to their Restrict customer.